At Dee Best® Candy, we take your privacy seriously. This policy describes how we collect, use, and share information from our website visitors, customers, and other users of our services.
Collection of Information
We collect information to provide better services to all of our users. We collect information in two ways:
- Information you give us. We collect information you enter yourself, such as your name, email address, and phone number when you register for an account, place an order, sign up for our newsletter, participate in an online survey, messaging service, social media, or other site feature.
- Information we get from your use of our services. We collect information about the services you use and how you use them. This includes information like access dates and times, app version, device information, IP addresses, cookies, and location data.
We collect information in different ways. We collect information directly from you. We also collect information from our affiliates, partners, and other sources.
We collect information you give us in different ways. You provide information when you register for an account, place an order, sign up for our newsletter, participate in an online survey, messaging service, social media, or other site feature. This may include your name, email address, phone number, credit card information, birthday, and address.
We also collect information automatically. We use tracking tools like cookies and web beacons when you use our services. These tools collect information about your device and your use of our services. The information we get this way includes device ID, IP address, traffic to and from our sites, referral URL, ad data, and browsing and usage habits.
Use of Information
We use information to provide, support, and improve our services. We use your information to:
- Provide our services, which includes processing orders and payments.
- Communicate with you about our products, services, offers, and events. This includes responding to your comments, questions, and requests.
- Personalize your experience by providing content, recommendations, and offers tailored to your interests.
- Improve existing features and develop new features, products, and services.
- Detect and prevent fraud, spam, abuse, security issues, and other harmful activity.
- Conduct troubleshooting and diagnose technical issues.
- Compile aggregated statistics and conduct research about how our services are used.
- Carry out other legitimate business purposes stated when we collect information or as otherwise set forth in law.
We process your information for these purposes with your consent. We also process your information as necessary to comply with our legal obligations, protect your vital interests, or as needed in the public interest.
Sharing of Information
We share information with service providers. We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card payments, to provide customer service, to collect debts, to analyze and enrich data, and to process and administer consumer surveys. These Service Providers have limited access only to the information needed to perform these specific functions and may not use it for any other purpose.
We share information with third parties for their own purposes. We share information with third parties who use it for their own purposes under their own privacy policies. For example, if you make purchases or engage with third-party advertisements or content on our website or in our apps, we may share information about you and your activities with those third parties.
We share information if we think we have to. We will access, use, preserve, transfer and disclose your information, including personal information, if we reasonably believe we have to do so to (a) satisfy or comply with any applicable law, regulation, subpoena/court order, legal process or governmental request, (b) enforce our Terms of Use, Privacy Policy or other agreements, including investigation of potential violations, (c) detect, prevent or otherwise address illegal or suspected illegal activities, fraud, security or technical issues, (d) protect against harm to the legal rights, property or safety of Dee Best® Candy, our users, employees or the public, as required or permitted by law, or (e) for other business purposes stated when collecting your information or as otherwise set forth in law. Information about our users may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, bankruptcy, or similar transaction or proceeding.
We share information with affiliates. We share information we collect with our affiliate companies. Our affiliates include companies with a Dee Best or DeeBest name, companies owned or controlled by us, companies owned or controlled by our owners, and companies in which we have an ownership interest. Information may be shared with affiliates for business purposes such as marketing, services provision, database development, research, data processing, and customer service. Our affiliate companies are obligated to protect your information in a manner consistent with this policy.
Data Transfers
We operate globally. We may transfer, store and process your information within our family of companies or with service providers based in Europe, India, Asia Pacific and North and South America. Laws in these countries may differ from the laws applicable to your Country of Residence. For example, information collected within the European Economic Area (“EEA”) may be transferred, stored and processed outside of the EEA for the purposes described in this Privacy Policy. Where required by law, we implement data transfer agreements using European Commission approved mechanisms, such as Standard Contractual Clauses, with entities that receive information outside of the EEA. Please contact us as described below if you would like to obtain a copy of the safeguards we use to transfer information outside of the EEA.
Security
While no service can be guaranteed to be 100% secure, we take your security seriously. We have administrative, technical and physical safeguards in place to help protect against unauthorized access, use, modification and disclosure of your information. These safeguards take into account the sensitivity of the information we collect, process and store, and the current state of technology. Additionally, we require and ensure compliance with our privacy and security policies by our employees and any third parties who have access to your data.
Retention
We retain your personal information for the period necessary. We keep your personal information to fulfill the purposes outlined in this policy, unless a longer retention period is permitted or required by law.
The criteria we use to determine retention periods for personal information includes:
- The length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations.
- Any limitation periods within which claims might be made.
- Any retention periods prescribed by law or recommended by regulators, professional bodies or associations.
- The type of contract we have with you, the existence of your consent, and our legitimate interests.
- Our business needs and internal organizational requirements.
Your Rights
You have certain rights and choices regarding your personal information. Depending on your country or state of residence, you may be able to exercise the following data subject rights:
- Access. You may have the right to obtain confirmation that we hold personal information about you, and to obtain a copy of your personal information.
- Rectification. You may have the right to request that we correct inaccurate personal information about you and to have incomplete information completed.
- Erasure. You may have the right to request us to erase your personal information.
- Data portability. You may have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format and to transmit your personal information to another entity.
- Object. You may have the right to object to our processing of your personal information.
- Restriction. You may have the right to request that we restrict processing of your personal information.
- Withdraw consent. If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your prior consent.
- No discrimination. You have the right not to receive discriminatory treatment for exercising any privacy rights.
To make a request or exercise your rights, please contact our privacy team as described in the “Contact Us” section below. We will consider and act upon requests in accordance with applicable laws. Requests involving substantial volumes of information or information which is impracticable to provide may result in a fee. When we receive an access or data portability request, we will provide personal information to you electronically by default, unless you request otherwise.
In some instances, we may not be able to honor your request. For example, we will not honor your request if we are legally prohibited from doing so. If we deny your request, we will explain why.
Changes
Our policy may change. We reserve the right to modify this policy. If we make significant changes to this policy that expand our rights to collect, use or share your personal information, we will notify you by prominently posting notice of the changes here and on relevant Dee Best® Candy websites.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Dee Best® Candy
Attn: Legal/Privacy
123 Candy Lane
Nashville, TN 37205
Email: [email protected]
Phone: (555) 123-4567
If you are located in the EEA, you may contact our EU Data Protection Officer at:
EU Data Protection Officer
Dee Best® Candy GmbH
Leopoldstr. 23
80802 Munich, Germany
Email: [email protected]
If you have an unresolved concern about our privacy practices, including the way we’ve handled your personal information, you may contact the applicable data protection authority in your country.
Additional Information
Cookies and tracking. We use cookies and other tracking technologies on our websites and in emails to collect information about your interactions with our services. This includes pages visited, links clicked, and time spent on pages. We use this information to better understand your interests to provide you tailored content. You have choices to limit tracking as described in our Cookie Policy.
Do Not Track. Our services do not respond to your browser’s Do Not Track request. We don’t engage in behavioral tracking for advertising purposes. But our third party advertisers and partners may do so.
Advertising. We partner with third party advertisers and advertising networks to display ads on our websites and apps. These companies may use cookies and similar technologies to collect information about your use of our services and other websites and apps over time, which allows them to display ads that are more relevant to your interests. Please refer to our Cookie Policy for more details and your choices.
Social Media. We have presences on social media platforms like Facebook, Twitter, Instagram and others. Any information, communications, or materials you submit to us on social media will be subject to the platform’s privacy policy and terms of use.
Linked services. We provide links to third party services like payment service providers and social networks. If you connect to a third party service from our services, you are subject to that third party’s terms and privacy and security practices. Please review them before using the service.
Minors. Our services are meant for an adult audience. We don’t knowingly collect personal information from minors under 16 without permission from a parent or guardian. If you are a parent or legal guardian and think your child has given us information, please contact us at [email protected]. You can also write to us at the address listed in the Contact Us section. Please mark your inquiries “COPPA Information Request.”
California Privacy Rights. California law permits California residents to request information regarding our disclosure of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email with the subject line “California Privacy Rights” to [email protected] or write to us at the address listed in the Contact Us section. Requests must include your full name, email address, postal address, and specify that you reside in California.
This privacy policy was last updated on February 15, 2023.